Thank you for shopping at Loraine's Exotics! We aim to process and ship your order as quickly as possible. Orders are typically processed within 3-4 business days, excluding weekends and holidays.

Shipping times may vary based on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a tracking number via email to follow its journey.

Please ensure your shipping address is accurate before placing your order, as we are not responsible for delays or issues caused by incorrect information.

Due to the intimate nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds for any purchases once the order is confirmed.

Please carefully review your order before completing your purchase to ensure you're selecting the right items.

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will assess the issue and may offer a replacement or other solution as deemed appropriate.

Yes! Once your order has shipped, you will receive an email with a tracking number to follow your package's journey.

To preserve the quality and longevity of your lingerie, we recommend hand washing in cold water with a gentle detergent. Avoid using bleach or harsh chemicals as they can damage delicate fabrics.

If machine washing is necessary, use a lingerie bag to protect your pieces.

Taking care of your lingerie ensures it stays beautiful and functional for longer. Treat your pieces with care, and they’ll keep you feeling confident and fabulous!

For lingerie with embellishments, always hand wash gently to avoid damaging the details. Do not scrub or wring the fabric. Use a soft cloth to clean intricate areas if needed.

For any questions or concerns, please reach out to our customer support team through the contact form provided at the bottom of our About Us page. We're here to help!

Thank you for choosing Loraine's Exotics!